Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 for Field Service maintains the accuracy of service contracts, warranties, and installed products across customers, geographies, and locations. When contract data is accurate and available, SLAs are met, customers are satisfied, and all service revenue is accounted for. Enhanced visibility into accurate contract information not only drives faster, more accurate billing, it enables field service teams to identify new sales opportunities to drive additional revenue.

Field service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows you to move from a costly break-fix model to a never-fail service model.

Dynamics 365 for Field Service Contract and SLA Management allows you to:

  • Manage terms and conditions
  • Automate escalations
  • Track asset location, maintenance needs, and repair history
  • Apply different billing rates for various types of work and materials
  • Classify assets with barcodes or serial numbers
  • Track warranties against assets
  • Provide field staff with visibility into terms and expiration dates
  • Ensure that service and billing conform to warranty stipulations