In an age of commoditized products and services, customer experience is the key to establishing a competitive edge. Delivering differentiated and consistent engagement is crucial for an exceptional customer experience. Microsoft Dynamics 365 for Customer Service improves each step of the service experience through five key capability sets: omni-channel, self-service and communities, agent enablement, knowledge and service intelligence.
Every customer interaction matters in customer service. The Dynamics 365 Customer Service solution helps organizations respond faster to customer service issues by empowering employees to deliver consistent, efficient customer care.
Dynamics 365 Customer Service can help your firm maximize brand loyalty and improve the value you’re providing to clients by allowing them to engage on their terms, whether it’s through self-help, employee assisted, or on-site service.