E-commerce

Key Features of Dynamics 365 For eCommerce

  • Integrate your online business and physical processes associated with it.
  • Enables Omni-Channel Management
  • Integrates Your Supply Chain
  • Efficiently manages multi-product and multi-resourcing scenarios
  • Automates multi-pricelist management
  • Discounts management system
  • Optimizes dispatch and logistics
  • Provides your customers with a hassle-free unified experience
  • Quick & Automated Refund Processing
  • Integrate Telephone Support with Your Business System
  • Take control of your Finance & Accounting Needs
  • Efficiently integrating an online business with the physical world business
  • Omni-channel management
  • Supply –Chain Integration
  • Multi-product and multi-resourcing management
  • Multi-pricelists management
  • Discounts management
  • Dispatch and Logistics management
  • Providing customers with an integrated interface experience – online or offline
  • Refunds processing
  • Computer – Telephony Integration
  • Financial Accounting

Dynamics 365 for eCommerce Functions

All your business needs in one integrated intelligent platform.

Order Management

  • Sales Order Booking
  • Order Invoicing
  • Order Fulfillment
  • Status Sync with Webshop

Material Management

  • Purchase Planning
  • Vendor Administration
  • Inventory Management

Logistics

  • Courier Allocation
  • Shipping
  • Delivery
  • Collection
  • Status Reconciliation

Customer Service

  • Pre-Sales
  • Enquiry Handling
  • Order Cancellation
  • Returns
  • Refund Processing

Financial Management

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  • Payables & Receivables Management
  • Bank Reconciliation
  • COD Reconciliation